Refunds and Returns Policy
Last updated: June 27, 2023
Thank you for choosing FitnessUp.online for your personal training, online training programs, and supplement needs. We are committed to providing a seamless and satisfactory shopping experience. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and receiving refunds. Please read this policy carefully before making a purchase.
1. Returns Eligibility
1.1 General Eligibility: We accept returns for most products within 30 days from the date of purchase. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
1.2 Non-Returnable Items: Due to hygiene and safety reasons, certain items cannot be returned, including opened supplement bottles and customized training programs. Digital content, once purchased, is also non-returnable. Please contact our customer support if you have any questions regarding the eligibility of a specific product.
2. Return Process
2.1 Initiating a Return: To initiate a return, please contact our customer support team within 30 days of purchase. You can reach us via email at [email protected]. Our team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number, if applicable.
2.2 Packaging and Shipping: When returning a product, please ensure it is securely packaged to prevent damage during transit. We recommend using a trackable shipping service to return the product to us. The cost of return shipping is the customer’s responsibility, unless otherwise specified.
3. Refunds
3.1 Refund Eligibility: Once we receive the returned product and verify its eligibility, we will initiate the refund process. Refunds are typically issued to the original payment method used for the purchase.
3.2 Timeframe: Please allow up to 7 business days for us to process your return and initiate the refund. The time it takes for the refund to reflect in your account may vary depending on your payment provider.
4. Customer Support
4.1 We are here to assist you. If you have any questions, concerns, or need further assistance, please contact our customer support team at [email protected]. We will strive to respond to your inquiries within 24-48 hours.
5. Fair Usage Policy
5.1 To ensure fairness for all customers, we reserve the right to apply a fair usage policy when processing returns and refunds. Excessive or unreasonable returns may be subject to refusal or restocking fees.
6. Changes to the Policy
6.1 We reserve the right to modify or update this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates.
7. Contact Information
FitnessUp.online
tammer.ca@hotmail.comAddress: Toronto, Canada
By making a purchase on our website, you acknowledge that you have read, understood, and agreed to this Refunds and Returns Policy.
